Welcome to Infinity Group's new support portal.
We're working hard to deliver new features and respond to customer feedback, here are some highlights from recent releases.
Last Release
- Single Sign-On for improved security and ease of access
This Release
- Updated responsive layout for mobile users
- Deep links to cases from satisfaction surveys
- Update activity sort order on ticket page to be created date
Next Release
- New case views for admins to see just their own cases
- Power BI case statistics for admins
- Deep links to cases from status update emails
Roadmap
- The ability to view your invoices for billing admins
- The ability to view your services for billing admins
- The ability to order new services for billing admins
If there are items you’d like to see on the roadmap, then please let us know!
There are some issues we are aware of and are working on too.
Known Issues
- Images aren't rendering on the timeline of the ticket page